Privacy Policy for Tajer ID Platform and Application
First: Introduction
At Tajer ID, we place great importance on user privacy and data protection. This Privacy Policy explains how we collect, use, store, share, and protect the personal and commercial data of users of the platform and application.
This policy applies to all users of the Tajer ID platform and application, including suppliers, merchants, delivery companies, drivers, employees, visitors, and any person who uses or interacts with our services.
By using the platform, creating an account, or benefiting from its services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Second: Definitions
Platform or Application: Refers to the Tajer ID platform and application, including all related services, websites, systems, dashboards, and interfaces.
We / Company / Owner: Refers to the entity that owns and operates the Tajer ID platform.
User: Any natural or legal person using the platform, whether as a supplier, merchant, delivery company, driver, employee, or visitor.
Personal Data: Any data that can directly or indirectly identify a user, such as name, mobile number, email address, account data, geographic location, identity data, or business documents when required.
Commercial Data: Any data related to a business entity, commercial activity, products, services, commercial registration, licenses, branches, orders, delivery, or commercial transactions.
Third: Data We May Collect
Tajer ID may collect certain data necessary to provide and operate the service, including but not limited to:
1. Account Creation Data
- Name.
- Mobile number.
- Email address.
- Encrypted password.
- Account type: supplier, merchant, delivery company, driver, or administrative user.
- Account status, verification status, and permissions.
2. Business or Commercial Activity Data
- Business name.
- Commercial registration, license, or official documents.
- Tax number, if available.
- Business address.
- Branch information.
- Official contact details.
- Business sector and activity type.
3. Product and Service Data
- Product or service names.
- Images, descriptions, and specifications.
- Prices or offers, if available.
- Country of origin.
- Stock or availability data, where supported by the service.
- Supply, warranty, or delivery terms.
4. Order and Transaction Data
- Purchase or supply order data.
- Offers and order-related communications.
- Order status data.
- Delivery and receipt data.
- Invoices or commercial documents when available through the platform.
5. Delivery and Geographic Location Data
When delivery services or the driver application are used, we may collect:
- Pickup location.
- Delivery location.
- Driver location while performing a delivery task.
- Arrival and departure times.
- Delivery status.
- Proof of delivery, such as photos, signatures, or notes, if required by the service.
Location data is only used when necessary to provide delivery services, improve service accuracy, monitor orders, or meet security and operational requirements.
6. Device and Usage Data
- Device type.
- Operating system.
- Application version.
- IP address.
- Login records.
- Service usage time.
- Crash and performance data.
- Notification identifiers.
- Language and preferred settings.
7. Support and Complaint Data
- Message content.
- Complaint or request details.
- Submitted attachments.
- Support communication history.
- Actions taken in relation to the request.
Fourth: Purposes of Collecting and Using Data
- Creating, operating, and verifying user or business accounts.
- Enabling suppliers to display their information, products, and services.
- Enabling merchants to access suppliers, services, and products.
- Enabling delivery companies and drivers to carry out transportation and delivery services.
- Managing orders and communication between parties within the platform.
- Improving service quality and user experience.
- Sending important notifications related to accounts, orders, or delivery.
- Protecting the platform from fraud, misuse, or unauthorized access.
- Complying with legal and regulatory requirements.
- Resolving disputes, complaints, or reports.
- Developing services and features and improving performance.
- Maintaining commercial or operational records when legally or contractually required.
Fifth: Sharing Data with Third Parties
We do not sell users’ personal data. However, we may share certain data only to the extent necessary with the following parties:
1. Other Users Within the Platform
Certain data may be visible between suppliers, merchants, delivery companies, or drivers as required to perform the service, such as product data, order data, delivery address, or commercial contact information.
2. Technical Service Providers
- Hosting providers.
- Cloud storage providers.
- Notification services.
- SMS or email services.
- Payment gateways, if available.
- Maps and location services.
- Analytics and crash reporting tools.
These service providers are required to use data only within the limits necessary to provide the requested service.
3. Regulatory or Competent Authorities
We may share data with competent authorities if required by law, court order, official request, or where necessary to protect the rights of the platform or users, or to prevent fraud or misuse.
4. Ownership Transfer or Reorganization
In the event of a merger, sale, or transfer of platform operation to another entity, data may be transferred as part of the service assets, while maintaining data protection obligations under this policy or a similar policy.
Sixth: Geographic Location Data
Some Tajer ID services may require the use of geographic location, especially delivery services, driver operations, and pickup or delivery location management.
Location data may be used for the following purposes:
- Identifying the location of the merchant, supplier, or branch.
- Identifying pickup or delivery locations.
- Enabling drivers to perform delivery tasks.
- Tracking delivery status while the task is being performed.
- Improving security and verifying service execution.
- Providing proof of delivery or receipt when required.
Users may control location permissions through device settings. However, disabling location access may affect some delivery or location-based services.
Seventh: Notifications and Messages
We may send users notifications or messages related to:
- Account activation.
- Order status.
- Delivery updates.
- Technical support messages.
- Security alerts.
- Important updates to terms or policies.
- Offers or platform-related news, where permitted.
Users may disable certain marketing notifications through the application or device settings. However, some operational or security notifications may be necessary to provide the service.
Eighth: Data Protection
We use appropriate technical and organizational measures to protect data from unauthorized access, loss, modification, or unlawful disclosure.
These measures may include, depending on the nature of the service:
- Password encryption.
- Access permission restrictions.
- Monitoring unusual login attempts.
- Using secure connections where possible.
- Maintaining backups when required.
- Reviewing permissions and operational processes.
However, users acknowledge that the use of the internet and electronic applications involves inherent risks, and no electronic system can be guaranteed to be completely secure.
Ninth: Data Retention Period
We retain data for as long as the account exists or as long as necessary to provide the service or fulfill the purposes described in this policy.
We may retain certain data after account deletion or suspension where necessary for any of the following reasons:
- Compliance with laws and regulations.
- Maintaining accounting or commercial records.
- Fulfilling existing contractual obligations.
- Handling disputes, claims, or complaints.
- Preventing fraud or misuse.
- Protecting the rights of the platform or users.
- Meeting security or regulatory requirements.
When data is no longer needed, it will be deleted, anonymized, or archived according to appropriate procedures.
Tenth: Account Deletion and User Rights
Users have the right to request deletion of their account through the available method inside the application or by contacting the platform’s official support channel.
When an account deletion request is submitted, we will process the request and delete, anonymize, or disable personal data associated with the account, unless there is a legal, commercial, or security need to retain certain data.
Account deletion may not result in the deletion of all records related to previous commercial operations, such as orders, invoices, delivery records, disputes, accounting records, or documents that must be retained to protect rights or comply with applicable laws.
This will be clarified to the user where necessary.
Users may also, subject to applicable laws and internal procedures, request to:
- Modify their personal data.
- Update business information.
- Correct inaccurate data.
- Disable certain notifications.
- Inquire about how their data is used.
- Request deletion of the account or unnecessary data.
Eleventh: Children’s Data
Tajer ID is intended for commercial and professional use and is not directed to children or persons below the legal age.
Persons without legal capacity may not create an account or use commercial services within the platform without valid legal consent or representation.
If we become aware that data of a minor has been collected without a valid legal basis, we may delete such data or disable the related account.
Twelfth: Cookies and Tracking Technologies
The platform or website may use cookies or similar technologies to improve user experience, such as:
- Saving language preferences.
- Improving login experience.
- Analyzing website performance.
- Understanding the most used pages or services.
- Improving security.
Users may control cookies through browser settings. However, disabling cookies may affect some website functions.
Thirteenth: External Links and Services
The platform may contain links or integrations with external services, such as maps, payment gateways, messaging services, or user websites.
We are not responsible for the privacy policies or data practices of any external party that we do not own or operate. Users are advised to review the privacy policies of such parties when using their services.
Fourteenth: Changes to the Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, technical, or service improvement reasons.
When material changes are made, we may notify users through the application, email, or any appropriate method.
Continued use of the platform after publishing updates constitutes acceptance of the amended policy.
Fifteenth: Contact Us
For inquiries related to this Privacy Policy, account deletion requests, data updates, or complaints, users may contact us through the official communication channels shown inside the application or website.
It is preferable for the message to include:
- Name.
- Mobile number or email address linked to the account.
- Account type.
- Description of the request or issue.
- Any supporting document, if required.
User Acknowledgment
By using the Tajer ID platform or application, I acknowledge that I have read this Privacy Policy and understood how my data is collected, used, stored, and shared. I agree to the processing of my data in accordance with this policy and in line with the nature of the commercial and logistics services provided by the platform.